Return Policy
Not all purchases are going to be perfect. As hard as we try, things may not always arrive as expected. We ship our products mint unless stated in the description. We do not offer exchanges, discounts, or refunds for dents and creases caused during shipping transit. If you are concerned with the box condition, please email us at info@airfreshenersolutions.com
With that in mind:
- We offer a 30 day replacement policy for damage and defective items for new/unopened items
- We offer a 30 day return policy for new/unopened items
Damaged and defective items policy
Any defective item or item damaged in transit goes through our standard replacement policies, for new products please reference our “Replacement policy (New Products)”. Please email us to info@airfreshenersolutions.com for any issues with damaged or defective items, include detailed photos, order number and a description and image of the condition you received your shipping box.
Replacement policy (New Products)
Applies for new products only
If you item qualifies as a defective product and your order was delivered within the last 30 days, we will provide a return label. Once we process and confirm return we will send a replacement (if available in-stock). If the item is no longer available, we will be happy to issue a refund to the original payment method.
Replacement services may be provided for the following circumstances:
- Defects-missing components from the package, duplicate components, item broken-in-package
Replacement & Return requests
Please fill in the form below. We usually reply within 24-48 business hours
